Terms of Service the rules.

• Operated by: HirestepX

Who can use HireStepX

Anyone 18 or older with a valid email address. By signing up, you confirm you are 18+ and the information you provide is accurate. Employers must also have authority to act for the company they register.

What you get

Access to the platform's mock interview features, scoring, reports, and content libraries based on the plan you select. Plans are described on /pricing.

What we expect

One account per person. Don't share login credentials. Don't scrape, reverse-engineer, or attempt to extract our scoring rubrics, question banks, or model outputs at scale. Don't use the platform to impersonate real candidates or train third-party AI systems.

Payment

Billed in INR via Razorpay. Per-session credits (₹9) are charged immediately and never expire. Sprint Pack (₹39 for 5 sessions) is a one-time purchase valid for 30 days: it does not auto-renew, and we never store your card for recurring billing. Buy another pack any time you want more sessions. No plan currently sold on HireStepX auto-renews.

Refunds

See our refund policy. Short version: per-session credits and Sprint Pack purchases are both refundable within 7 days of purchase if unused.

Acceptable use

Don't upload illegal content. Don't use the platform to harass, defame, or harm others. Don't attempt to break our security controls. We may suspend or terminate accounts for serious or repeated violations.

Employer discovery (for candidates; on by default)

Employer discovery is on by default for candidate accounts. Employers can find a masked version of your practice profile (skills and scores, with no name) and can pay to unlock your contact details, resume, and short word-for-word excerpts from your practice answers. You can switch this off any time in Settings; doing so removes you from employer search immediately. An unlock already paid for stays valid, but the employer sees nothing new and cannot contact you again after switch-off. You can also block or report an employer from Settings, Jobs, or Messages. Employers register themselves and are placed in verification tiers; we do not guarantee that any employer is vetted or that any job is genuine. See the Privacy Policy for details. Practice scores reflect your performance in HireStepX sessions and are not a certified assessment.

For employers

These terms apply to anyone who registers an employer account or pays to unlock a candidate.

• What an unlock buys. Access to one candidate's name, contact details, resume detail, and practice-answer excerpts, and the ability to message them through HireStepX. It is not a hire, a placement, or a guarantee that the candidate will respond.
• Fees. Candidates are unlocked in batches of 10 for ₹299 (a smaller remainder is charged in proportion), or one at a time for ₹59. The price shown at checkout is the amount charged.
• GST. GST is added or included according to HireStepX's GST registration status at the time of purchase. Until we are registered we do not charge GST and receipts are not GST tax invoices; once registered, the price and tax shown at checkout will say so.
• Refunds. See the employer section of the refund policy. In short: if a candidate becomes unavailable after you pay, that portion is refunded; once a candidate's contact details have been delivered to you, the fee is not refundable except where the law requires.
• No guarantee. We do not guarantee any number of candidates, responses, interviews, or hires, or the accuracy of what candidates say about themselves. Practice scores are not certified assessments.
• Use of candidate data. Use candidate details only to evaluate and contact that candidate about the role you registered. Do not resell, share, publish, or add them to marketing lists; do not send unrelated, bulk, or spam messages; do not discriminate unlawfully; keep the data secure and delete it when you no longer need it.
• Candidate withdrawal and opt-out. Candidates can turn discovery off, block, or report you at any time. If they do, you will not see anything new from them and, if they withdraw before your payment is fulfilled, that candidate is not unlocked and is refunded. You must stop contacting a candidate who asks you to.
• Suspension. We may suspend or remove an employer account for misuse of candidate data, misleading postings, or harassment, without refund of fees for already-delivered contacts.

Disclaimers

HireStepX provides interview practice. We do not guarantee any specific employment outcome. AI-generated feedback is a tool for self-improvement, not a substitute for professional career counseling.

Liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of HireStepX is limited to the amount you paid us in the 12 months preceding the claim.

Complaints and governing law

Write to our Grievance Officer at grievance@hirestepx.com. We acknowledge within 24 hours and resolve within 15 days. These terms are governed by the laws of India. Disputes go to the courts of Bengaluru, Karnataka.

Changes to this policy

We post updates on this page and change the “last updated” date above. For material changes we also email account holders at least 14 days before they take effect. Version history: 11 October 2026 (minimum age 18, employer terms added, complaint timelines unified); 10 October 2026.