Legal

Refund policy.

Last updated: 11 October 2026. Written in plain English. If anything's unclear, email hello@hirestepx.com. Privacy or data complaints: grievance@hirestepx.com.

Free plan

Nothing to refund; you didn't pay anything.

Per-session purchase (₹9)

Refundable up to 7 days after purchase, as long as the session hasn't started. Once you begin a session, the AI has done the work; the credit is consumed.

Sprint Pack (₹39 / 5 sessions)

A one-time purchase, valid for 30 days: it does not auto-renew, so there's no recurring charge to cancel. Full refund within 7 days of purchase if zero sessions have been used. After that, no refund for that pack; your remaining sessions stay active until the 30-day window ends. Want more sessions after that? Buy another pack any time.

For employers: candidate unlocks

Fees. Candidates are unlocked in batches of 10 for ₹299 (a smaller remainder is charged in proportion), or one at a time for ₹59.
Candidate unavailable after payment. If a candidate blocked you, turned employer visibility off, or was removed between your payment and the unlock, that candidate is not unlocked and you are refunded that candidate's share of the order (the order amount divided across the candidates in it). A full-batch order that unlocks none is refunded in full.
After delivery. Once a candidate's contact details have been delivered to you, that unlock is not refundable, except where the law requires or if we made an error (for example a duplicate charge).
Duplicate or failed payments. If you were charged twice or charged without an unlock, tell us the order ID and we will refund it.
No outcome guarantee. A candidate not replying, declining, or not being hired is not a ground for refund.
GST. GST is added or included according to HireStepX's GST registration status at the time of purchase. Until we are registered we do not charge GST and receipts are not GST tax invoices; once registered, the price and tax shown at checkout will say so.

How to request a refund

Email with your account email and order ID. We process refunds within 5 working days to the original payment method. Razorpay typically takes another 3–7 working days to reflect the credit on your bank statement.

Disputes

If you believe a session was scored unfairly and want a refund of just that session's credit, hit the "Dispute score" link inside the session report. We review every dispute within 24 hours. For any other complaint, write to the Grievance Officer: we acknowledge within 24 hours and resolve within 15 days.

Changes to this policy

We post updates on this page and change the “last updated” date above. For material changes we also email account holders at least 14 days before they take effect. Version history: 11 October 2026 (employer unlock refunds added); 30 May 2026.

Sprint Pack (₹39 / 5 sessions)

For employers: candidate unlocks

Fees. Candidates are unlocked in batches of 10 for ₹299 (a smaller remainder is charged in proportion), or one at a time for ₹59.

Candidate unavailable after payment. If a candidate blocked you, turned employer visibility off, or was removed between your payment and the unlock, that candidate is not unlocked and you are refunded that candidate's share of the order (the order amount divided across the candidates in it). A full-batch order that unlocks none is refunded in full.

After delivery. Once a candidate's contact details have been delivered to you, that unlock is not refundable, except where the law requires or if we made an error (for example a duplicate charge).

Duplicate or failed payments. If you were charged twice or charged without an unlock, tell us the order ID and we will refund it.

No outcome guarantee. A candidate not replying, declining, or not being hired is not a ground for refund.

GST. GST is added or included according to HireStepX's GST registration status at the time of purchase. Until we are registered we do not charge GST and receipts are not GST tax invoices; once registered, the price and tax shown at checkout will say so.

Disputes